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Home > Terms and Conditions

Policies, Terms and Conditions:

This Terms of Use Agreement ("Terms of Use") applies to use of the Peter Hantz Company website located at, (collectively herein referred to as the "Site"). The Site is the property of Peter Hantz Company. Before you make any purchases, you must first establish a customer account ("My Account"). BY CLICKING "I HAVE READ, UNDERSTAND AND AGREE TO THE TERMS OF USE," YOU AGREE TO THESE TERMS OF USE. IF YOU DO NOT AGREE, DO NOT CLICK ON THE BUTTON AND DO NOT USE THE SITE. 
Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on the Site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of  the Peter Hantz Company or its affiliates, Copyright © 2012, ALL RIGHTS RESERVED. 
You may use the content of this Site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Multiple Product Orders  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  Peter Hantz Company reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products  by 
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM  , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Payment Methods  by 
We accept the following methods of payment for orders placed on the Site: Visa, MasterCard,  American Express, Discover and Paypal.    Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you).   Incorrect information will cause a delay in processing your order.
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Privacy  by 
Privacy & Security
Your privacy and protection are a priority to Peter Hantz Company. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption when your personal information is being transmitted over the web from your computer to our secure server for processing.

Peter Hantz Company allows you to purchase products and services, sign up for contests, and receive newsletters, e-mails or other promotional information from Peter Hantz Company. We use the information that we collect about you to fulfill your product and service purchases and to create a more personalized online experience.

Collection and Use of Your Personal Information
Peter Hantz Company collects your Personal information when you register and set up an account, order a product or service, enter a contest, and sign up to receive newsletters, emails or other promotional information. This information may include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, Peter Hantz Company can fill your orders and provide you with personalized services requested.

Peter Hantz Company also collects Non-Personal Information about you while visiting our site.  For example, this information may include the Web site's URL that you just came from, which URL you next go to, what browser you are using, and your IP address. On an aggregated basis, we collect anonymous data related to the pages, products, and other content that is clicked on, searched for, and transferred from.

Any and all information collected by Peter Hantz Company is kept strictly confidential and used for processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, and to notify you of events, information, products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information as required to third parties to charge your credit card, fill your order, deliver your order, provide customer service, and deliver e-mails to you from 

You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
 Children’s Privacy

Peter Hantz Company does not knowingly collect personal information from children under the age of 13 or sell products for purchase by children. You must be at least 18 years old to use this site.. If we learn that we have personal information on a child under the age of 13, we will delete that information from our systems. Peter Hantz Company encourages parents to go online with their kids. Here are a few tips to help make a child’s online experience safer:

  • Teach kids never to give personal information, unless supervised by a parent or responsible adult. Includes name, address, phone, school, etc.
  • Know the sites your kids are visiting and which sites are appropriate.
  • Look for Web site privacy policies. Know how your child’s information is treated.

Review the FTC’s website for more tips on protecting children’s privacy online.

If you have any questions, please feel free to call or email us. 



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Privacy on Other Web Sites  by 

Peter Hantz Company is not responsible for the availability of external sites or resources linked to this site, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. Peter Hantz Company shall not be responsible or liable, directly or indirectly, for any damages or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such site or resource.

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy.   Peter Hantz Company is not responsible for the actions of third parties.

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Returns  by 

Your complete satisfaction is our goal. If you are not satisfied with any product you ordered from us, you may return it for a full refund (less shipping and handling) within 30 days. Please note the following in order to be eligible for a refund:

  • Item must be returned in the original packaging/condition including all paperwork or manuals and or accessories. Items that are defaced or damaged will not be eligible for a refund.
  • We cannot accept COD’s for return merchandise
  • In the case of shipping damages, please contact the carrier (UPS) or contact our customer service department for assistance.
  • Original shipping fees will be refunded only if the item was shipped incorrectly, or is defective and was the only item on the order.
  • Due to health and hygiene concerns, no exchanges on hair extensions can be accepted.
  • Credit has to be issued to the same card used on the original order.
  • In order to facilitate the return process, please to provide us your name, salon name, order date, order number, and invoice number.

Please email or call our Customer Service Department at or 1-800-999-4247. Feel free to email us at anytime with your questions, comments or concerns.

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Shipping Policy  by 
Shipping Time -- Most orders are processed within one to two business days (processing time does not include weekend days).
We cannot guarantee when an order will arrive.   All Shipments are sent by UPS Ground shipping.
We currentlly only ship orders within the U.S. (excluding Alaska and Hawaii).
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Taxes  by 
All orders shipped to an Arizona address will be charged sales tax.
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error, Peter Hantz Company shall have the right to refuse or cancel any orders placed for product(s) listed at the incorrect price.  Peter Hantz Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.   If your credit card has already been charged for the purchase and your order is canceled,  Peter Hantz Company shall immediately issue a credit to your credit card account in the amount cancelled.
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